When you pick the car up, you'll need:

Passport or national ID card

Driving licence

Credit card

Included in the rental price

Insurance, Covers and Waivers

Insurance Information

All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Each policy will be either:

included or

purchasable from the rental company, or

provided by another company (e.g. your credit card company).

Collision Damage Waiver (CDW)

This rental includes Collision Damage Waiver with zero excess. This cover is only valid if you stick to the terms of the rental agreement. It only covers the car's bodywork. It doesn't cover charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings), or damage caused by the negligence of anyone driving the car.

Theft Cover

This rental includes Theft Protection with zero excess: if the car is stolen, or damaged while someone is trying to steal it, you won't pay anything at all towards the cost of replacing or repairing it. This cover is only valid if you stick to the terms of the rental agreement.

Third-Party Liability (TPL)

Covers the driver's liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Loss or Damage

If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately. If you can't provide the necessary documents from the police, you'll be liable for the full cost of replacing/repairing the car. If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.

The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental.

Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.

Not included in the rental cover (CDW & TP)

Loss of / theft of / damage to: keys, aerials, jack, safety triangles and vests, windscreen wipers, petrol cap, luggage covers, or any other fixed or mobile component of the car.

Roadside assistance

When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it'll be in the glove box or attached to the sun visor.

Mileage / Kilometres

Your rental includes unlimited free kilometres.

Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

Unlimited Mileage / Kilometres.

Not included in the rental price

Local Charges

This section shows charges that you'll pay at the counter because of (a) where you're picking your car up, (b) who's driving, and (c) where you go during your rental. It doesn't show other over-the-counter costs, such as charges for fuel, child seats or additional services.

Fines

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

Additional drivers

The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.

An additional driver fee will apply for any additional driver: $15.00 per day, including tax, up to a maximum of $210.00 per rental.

Additional Fees at Drop-off

After your rental

If you've incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you'll have to pay the company's administration fee as well as the original charge.

What you need at Pick-up

Acceptable forms of payment

Accepted Credit Cards

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Rules around payment cards

If you pay by credit card, your bank may charge you an international transaction fee.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Cards must have the full name of the main driver and the 16-digit number, expiry date and security number of the card written on them to be accepted. Cards without the aforementioned details will not be accepted and the car hire company will not provide the customer with the vehicle.

Credit cards need to be activated for international transactions and for payments abroad.

You'll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

Payment Cards

Accepted payment cards

The counter staff can only accept the following credit cards for the deposit:

(you'll need to have the physical card with you - and prepaid, recharge or virtual cards are not accepted).

MasterCard

Visa

American Express

Diners Club

JCB card

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

Digital driving licences will not be accepted.

If you've had your driving licence renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 12 months.

Rates are not valid for U.S. or Canadian citizens or holders of a U.S or Canadian driver's license. If the driving license is not in English, then an International Driving Permit is strongly recommended. This is required for translation purposes to confirm the validity of the driver's license for the safety of our renters and for Dollar & Thrifty.

Digital/Mobile versions of Driver Licenses are not accepted at time of rent for USA rentals regardless of origin.

It is each driver's responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.

Each driver will need to provide a valid driving licence. If it is written in non-Latin characters, they'll also need to provide a valid International Driving Permit or a certified translation. Any driver with a driving licence from outside Europe is advised to have an International Driving Permit as well.

Forms of identification

At the counter, you'll need to provide:

Each driver's full, valid driving licence

Your rental voucher

Additional documents

Customers who are citizens in the country of rental can use their photo ID, all foreign customers are required to bring a passport.

Rules around IDs

You'll need to provide one of the following: (a) an airline boarding pass, (b) a train ticket, or (c) a ferry ticket. This must be for your return journey, and must show your departure time and date.

International (non-US) customers will need to present both a valid driving licence and a valid passport. The names on both of these documents need to match exactly, including any middle names.

Rental Voucher / eVoucher

At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

When you booked your car, you booked a certain make and model 'or similar' ('similar' means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car - not the exact make and model that you were expecting.

Age Requirements

To drive this car, you must be at least 18.

Only one Young Driver (between 20 and 24 years old) is allowed per rental contract, either as a main driver or as an additional driver.

Arrival details

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If your flight is delayed, please call the rental counter during their opening hours.